About UsLei Hawaii Realty Vacation Rentals Terms and Conditions

Terms and Conditions


Thank you very much for your interest in Lei Hawaii Realty Inc. vacation rentals!! Please thoroughly read and fully understand the rules below before making a reservation. If you read the terms and conditions, and do not understand or agree, you may choose to not make a reservation with us. We consider all guests making a reservation to have understood and agreed to follow these conditions. 

  • Guests must have their own transportation to the vacation rental units, as well as be able to check themselves in and sometimes even register themselves at the condo. 

  • Unlike a hotel, we do not offer daily cleaning. We will clean the vacation rental unit before the guests arrival, however, after that, cleaning is the guests responsibility. 

  • There are a fixed number of amenities in each room when you check-in. We will not provide extra amenities (toilet paper, shampoo, etc.).

  • Additional services (other than emergency services) may come at the expense of the guest. 

  • When making a reservation, please be sure to double check the total price amount (including the accommodation fee, deposit, insurance and credit card fee.) As well as read and understand our terms and conditions and cancellation policy. *if additional charges are necessary, they will be charged as well*

  • Please be mindful of the fact that the building is not associated with the vacation rental company, and observe all stated rules (including community rules).



1.Guest Requirements & General Information

Reservation Information:

  1. We are required to collect a photocopy of Federal issued ID/passport. Please provide the photocopy to us upon reserving and have the ID ready for the check-in.
  2. The representative who submits an application must be at least 21 years old.

  3. Reservations cannot be transferred to another person. 

  4. We cannot provide our services to the following persons:

    1. Those who do not provide contact information such as a telephone number, e-mail address, etc.

    2. Those who do not receive e-mails and phone calls sent from our company and affiliated companies.


Check In Information:

  1. Each room’s individual instructions such as Wi-Fi ID and key code will be sent to you after the reservation is finalized and the rental is paid for in full. 

  2. All users must submit a copy of their passport and present their passport at the time of reservation. These copies will not be returned.

  3. We are required to collect a photocopy of Federal issued ID/passport. Please provide the photocopy to us upon reserving and have the ID ready for the check-in.
  4. While each rental is different, the standard check-in and check-out times are as follows:

    1. Check-In Time: ........... 3:00 pm

    2. Check-Out Time: ......... 10:00 am

  5. Guests must check in on their own, as we do not accompany them to the rental building. Some buildings require the guests to register themselves at the condo in addition to standard check-in procedures. 


General Information:

  1. The company has the right to suspend all services without any prior notice, cancel the reservations and take the necessary legal measures, if we find any of the following to be true:

    1. There are false statements or information in your reservation application.

    2. You have been involved in illegal activities during your reservation period. 

    3. Your behavior in our vacation rentals is inappropriate.

    4. You have a relationship with organized crime groups. 


2.Terms and Conditions


This Agreement will confirm your rental reservation. 

Lei Hawaii Realty Inc., the Agent of the Owners, and Tenant agree as follows: Tenant is at least twenty-one  (21) years of age (an "adult") and will be an occupant of the unit during the entire reserved dates. In addition to Tenant, other authorized occupants may be family members or friends of Tenant. The use of the premises will be denied to persons not falling within the foregoing categories. Should any unauthorized persons occupy or use the Premises, Tenant shall vacate the premises immediately without any refund. No key will be issued to anyone who is not an adult.

    Reservations may be placed up to one (1) year in advance, but are subject to the rates in effect when said reservations are placed.

    The 1st Payment will be when you make a reservation with us (consisting of 50% of your total travel cost, plus your choice of either a deposit or the damage protection insurance fee). The 2nd Payment will be charged to the credit card you provided, 60 days before the check-in date.

    No barbeque grills of any kind are permitted on balconies or in the unit. No open flames (ie. Candle burning) are permitted on balconies or in the unit. Do not dismantle smoke detectors as they are there for your protection. Use the overhead stove fan when cooking to avoid accidental activation of smoke detector alarm.

    Reservations made for teenagers or young single groups will not be honored without any accompanying adult staying in the unit at ALL times. We require all members of the party to be 21 years of age unless they are a child of a registered guest! Any violators will be evicted according to Hawaii Statute.

    Any reservation obtained under pretense will be subject to forfeiture of the reservation deposit, damage deposit, and/or balance of rental payment. We reserve the right to make random inspections of the Rental Unit. If the responsible Adult (Over Age 21) is not present and cannot be produced within 1 Hour of said random inspection, all occupants will be asked to vacate immediately with no refund of rent or damage deposit.

    There is no daily maid service. Linens and towels are included and not to be taken from the unit. Initial setup of bathroom paper and soap is provided. There is a one-time cleaning fee. Additional cleaning fees will be due if cleaning involves the removal of excessive sand or other conditions the Tenant caused.

    No compensation will be given for temporary outage of electricity, gas, water, cable, or telephone service. Outages should be reported immediately and all efforts will be made to have them restored as soon as possible. Please note that you may want to bring a calling card for placing long-distance phone calls, as these are restricted.

    You will obtain your check-in information once the balance is paid in full.

    Smoking is strictly prohibited. Your damage deposit will be forfeited and you will incur an additional charge for carpet cleaning and deodorizing if any evidence of smoking is found.

    Owner or owner's agents may enter the premises under the following circumstances: in case of an emergency; Random Inspections; to make any necessary or agreed-upon repairs, alterations, or improvements; supply necessary or agreed upon services or show the premises to prospective purchasers, renters or contractors. The owner will provide the renter with at least 24 hours notice of the Owner's intent to enter (except in the case of an emergency or Random Inspections).

    Tenant agrees to leave the premises and its contents in the same condition, neat and tidy, as Tenant found the premises to be upon move-in. Normal wear and tear are expected, but all dishes are to be washed and all garbage removed from the premises and placed in outside receptacles. Please place trash bins in front of the house for pickup. There will be a $25.00 fee for trash left in the unit.

    No pets are allowed. If evidence of a pet(s) is found in the unit or on the premises you will be required to vacate immediately with no refund of rent or damage deposit.

    Leave the Keys as we instruct.
    Try to keep the unit as it was when you checked in.
    Turn off all the electricity and close all blinds in unit.

    The tenant must vacate the property by the agreed upon checkout time. If the failure of a tenant checking out on time interferes with our cleaning service an additional $200.00 fee will be charged to the card on file.

    Tenant and all other occupants will be required to vacate the premises and forfeit the rental fee and security deposit for any of the following: Occupancy exceeding the sleeping capacity of maximum numbered allowed, using the premises for any illegal activity, causing damage to the premises rented or to any of the neighboring properties and any other acts which interfere with neighbors' right to quiet enjoyment of their premises.

    Lei Hawaii Realty Inc. nor the owner, assume any liability for loss, damage or injury to persons or their personal property. Neither does the owner accept any liability for any inconveniences, damage, loss or injury arising from any temporary defects or stoppage in supply of water, gas, cable service, electricity or plumbing, as well as due to weather conditions, natural disasters, acts of God, or other reasons beyond control.

    Tenant hereby acknowledges that the premises they have reserved include a community pool and the undersigned agrees and acknowledges that the community pool and patio/deck can be dangerous areas, that the deck/patio can be slippery when wet, and that injury may occur to anyone who is not careful. With full knowledge of the above facts and warnings, the undersigned Tenant accepts and assumes all risks involved to Tenant and all of Tenant's guests in or related to the use of the community pool and patio areas.

    Please report any maintenance needs for the premises to us and we will respond as quickly as possible. Refunds will not be made for maintenance issues including, but not limited to heating and air conditioning, appliances, televisions, and stereos.

    The owners furnish linens and towels. Any lost or damaged linens will be deducted from your deposit. An initial toilet paper, shampoo and soap are provided. Only a few are provided because this is not a hotel. Please understand we provide the unit with a very low price. Extra items needed are the responsibility of the Tenant. Limited cleaning supplies may be provided. We recommend that you bring any special items like detergent that you may need. We will not put any food products due to health concerns.

    Please check the listing for the parking information. If the listing has parking, use the space responsibly. No boats, jet skis, trailers, or RVs.

    Telephones are not provided.


Lei Hawaii vacation rentals offer cheap rooms through this website. We do not have the same facilities, services or amenities as hotels. Please understand this in advance.

  • Check-in and out time are written on each property page, along with the amenities provided in the unit. All rates listed on the homepage are subject to change without any notice.

  • Check-in and check-out time cannot change for any reason. If you check out late, you are subject to additional late fees, as well as the regular penalty.

  • When checking in, it is the responsibility of the guests to register in the hotel or condo.

  • Staff will not be present at check-in / check-out.

  • When guests damage the unit, the fee will be charged from the security deposit or the guest’s credit card.

  • PETS: No pets allowed in or on the property. If you will bring any service animals, you need to notify us in advance as some guests and owners have allergies. Guests must submit the certification for the service animal. If you do not mention the service animals, your reservation will be canceled. And if we find out about service animals after your reservation, you will need to pay for the additional cleaning fee of $500, as well as other compensation fees.

  • LOST KEY: $200 will be deducted from your security deposit for each lost key. Please contact us when you lose a key. If we have to change all the keys because of it, we may charge more than $200.

  • If you do not check out on time or you check-in early, you will be charged a penalty of $200 an hour.

  • If your baggage is left after the check out time, you will be charged the rate for the whole day. We will keep baggage for 3 days and discard after. We do not keep anything, including valuables.

  • SMOKING: No smoking. No drugs. When you smoke in the unit, we will confiscate the security deposit, as well as an additional $500 penalty fee. Please follow the house rules for each condo.

  • Please take off your shoes in the unit. No smoking, no pets, no parties please. If we find any of these, we will charge you a fine of $500 + confiscate the deposit. Extra damage fees may be charged.

  • Lei Hawaii Realty Inc. will send you an email on how to check-in when you make a reservation. Please be sure to save the mail for the check-in and check-out procedure, etc. If you do not receive the email within 3 days after you make a reservation, please contact us via email or phone.

  • We do not provide room service like a hotel. The daily room cleaning, linen, towel changes, and maid services are not available in our vacation rentals. Our amenities are minimal, so please check what we provide before you make a reservation. We offer high-quality rooms at a very cheap rate, so please understand that we try our best within the limited budget.

  • Security staff in the hotel or condo, the service person, and Lei Hawaii Realty Inc. employees may come inside the unit without any notice to take care of emergency matters. For non-emergency matters, we will notify you before we enter the units.

  • Even in condominiums and hotels with a front desk, you cannot mail or deliver any mail or packages from the front desk or the mailbox. Guests cannot use the front desk service to keep room keys, baggage or any other services.

  • Please obey the house rules of the condominium and hotel.

  • Use of the common areas such as the balcony and the pool may be restricted without any prior notice, due to hotel and condominium renovation and repair work. If that is the case, no refunds will be available.

  • We will charge you $20 per 30 minutes for requested non-emergency matters.

  • Anyone entering the rooms and facilities other than the registered guests (And Lei Hawaii personnel in the case of an emergency) is prohibited.

  • Prices posted on this website are subject to change without any prior notice.

  • The condition of our vacation rentals are as is, and we do not provide extra amenities inside the units. Guests are required to purchase amenities (other than those provided) by themselves. We are not responsible for any supply or amenity shortages.

  • Towels, blankets, papers, and sheets are provided in the room at a basic number depending on the number of guests. If guests damage what is provided, or hotel amenities, extra fees will be charged. (Beach towels are not included in the towel set.)

  • Provided towels are not to be used at the beach or pool.

  • Please remove all sand and dust before entering the unit.

  • Please take off your shoes inside the unit. A pair of slippers for the room will be provided.

  • If you've moved the indoor furniture (such as a bed, a table, a sofa, etc.), please return the unit to the original state at the time of checkout. If you do not return the unit to its original state, a work fee of 50 dollars (tax included) will be charged, per piece of furniture. If you damage the walls, floor, furniture, amenities, etc., a separate repair cost will be charged.

  • Please be careful about any overflow of water from bathtubs and sinks.

  • Upon checkout, please clean and dry all dishes, and take any trash out to the trash room.

  • Please use toilet paper sparingly, and be aware of any possible clogging. 

  • A $500 fine will be charged, for any of violations, in addition to the actual repair cost.

  • Laundry cannot be hung on the balcony (lanai). We are not responsible for any fine from the condominium. Smoking in the balcony is prohibited. If smoking occurs, you are responsible for paying any fines from the condo. If you do not pay the fines, they will be charged to your credit card.

  • If there is advanced notice from the vendors, security, owner, or us, the guests must allow entry into the unit. Even for viewing by another person, the guests cannot deny the request. For emergency matters, we enter inside the unit without any notice. Guests cannot make any claims for this.

  • Reservations cannot be cancelled before or during stay due to any insects inside or outside the room. No refunds will be given.

  • If you commit a violation or engage in illegal activities, a fine of $1,000 will be charged. In this scenario, you may be required to check out immediately and no refund for the accommodation will be available.

  • Surf racks and bicycle racks in condominiums cannot be used without permission. Depending on the size of the surfboard, it may be restricted to bring into the condominium common area, parking, elevator, and unit. We recommend that you use the storage service outside the building.

  • Guests cannot access the mailing box, nor use the front desk service for mail, keys, or luggage.

  • The address of the accommodation can not be used as a mailing address. We strongly prohibit any business usage of the property. If we find out any business usage has occurred, guests muse pay a fine and check out of the unit immediately.

  • If you transfer your reservation, the registered credit card will be charged a $500 fee. 

  • We will charge certain fees to your credit card if you do not pay after the checkout.



We are not responsible for the following damage. And we will not compensate any for the following reasons.

  • When you encounter sickness, injury, theft, or loss, our company will support you. However, we will not take any responsibility for losing valuables, damages, sickness, and so on.

  • For parking, please ask the parking staff before your stay. We are not responsible for availability or fees. We are not responsible for any damages, loss, or injuries from any of your transportation.

  • Condominiums sometimes have construction in common areas (such as: the entrance, hallway, pool, BBQ area, and so on) with or without any notice. Guests cannot claim any refunds or replacement for the unit because of that.

  • Emergency repairs and inspections might happen during the guests’ stay. Guests must cooperate without any claims. We do not compensate for these scenarios.

  • Lei Hawaii Realty and the owner are not responsible for any accidents and incidents that happened in the unit or the building. Please do not throw anything from the window. It is your responsibility if you cause any damages to others in and outside the building.

  • We are not responsible if guests can not enter the U.S. We are not responsible for any flight or transportation delays.

  • We can not take any responsibility for any itinerary change, including the itinerary change caused by reasons of force majeure such as natural disasters, strikes, and riots.

  • RESPONSIBILITY DISCLAIMER: Property owners and Lei Hawaii Realty Inc. are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The guest is responsible for the safe-keeping of personal belongings or valuables. Damage, breakages, theft, and loss are the tenant's responsibility during their stay. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises.


4.  Security Deposit and CSA Damage Protection and Travel Insurance

  • Security Deposits will be used for damages inside or outside the unit, as well as any penalties the guests are asked to pay by the condominium or the association. 

  • Please be sure to have travel and health insurance. Lei Hawaii Realty Inc. provides CSA travel insurance. To use CSA, please read the following and understand before you purchase it. The plan is explained on this page. The detail for the plan should be consulted with CSA directly.

  • If you choose to buy the CSA Vacation Rental Damage Protection (non-refundable deposit waiver), we will waive the security deposit. However, guests will be charged if damages cannot by covered by this CSA damage protection.


(Optional) CSA Travel Protection

Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact CSA at (866) 999-4018 with coverage questions.

(Optional) CSA Vacation Rental Damage Protection (Non Refundable Deposit Waiver)

As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management before check-out with $69. If purchased, the policy will pay a maximum benefit of 3,000. Any damages that exceed $3,000 or are not covered under the plan will be charged to the credit card on file. If during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy. The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Lei Hawaii Realty Inc. any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Lei Hawaii Realty Inc. directly if you do not wish to participate in this assignment. We will waive the deposit if you purchase Vacation Rental Damage Protection. You have the choice not to purchase this, but if you do not want to purchase this,  please refrain from making the reservation from us.

Security Deposit

The security deposit will be used for any damages to the unit. If damages cannot be covered with the deposit charged at the time of booking, the fees and penalties will be charged to the credit card provided. If there is no damage to the units, the deposit will be refunded within 14 days after check out. 


If you chose to pay the Vacation Rental Damage Protection from CSA (non-refundable deposit waiver) listed above, we will not charge this security deposit.